Welcome to the 123av Help Centre
Frequently Asked Questions — Everything a Pakistani Player Needs to Know
This FAQ covers the questions that 123av players in Pakistan ask most often. Use the search bar above or browse by category using the pills or the sidebar. Every answer is written specifically for Pakistani players — PKR amounts, local payment methods, and Pakistani gaming context throughout.
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Account Registration & Management
Go to 123av's registration page and fill in your full name, Pakistani mobile number, email address, date of birth, and city. Choose a username and password, accept the Terms and Conditions, and submit. You'll receive an OTP on your mobile to verify your account. The whole process takes under two minutes. You must be 18 or older to register on 123av.
Yes, completely free. There are no registration fees, no membership charges, and no monthly subscriptions on 123av. You only spend money when you choose to make a deposit and place bets or play games. Creating your account costs nothing.
No. Each person is permitted exactly one 123av account. Creating duplicate accounts is a breach of the Terms and Conditions and will result in all linked accounts being suspended and any balances forfeited. If you've lost access to your existing account, contact our support team to recover it rather than creating a new one.
Usernames cannot be changed once set. Your registered email address and mobile number can be updated through your account settings, but changes to the mobile number require identity verification first. Contact 123av live chat support if you need help updating your account details — our team can guide you through the process safely.
Click the "Forgot password?" link on the 123av login page. Enter the mobile number or email linked to your account and we'll send you a reset code within 60 seconds. Follow the instructions to set a new password. If you no longer have access to the registered phone or email, contact our live chat support team to go through the account recovery process.
Mobile number verification is required at registration. Full identity verification (a copy of your CNIC or passport) is required before your first large withdrawal. KYC verification is a one-time process and protects your account security. Upload your documents through the Verification section of your 123av account dashboard. Processing typically completes within 24 hours.
Deposits & Payment Methods
Log in to your 123av account, go to the Wallet or Deposit section, select your preferred payment method (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, or Visa/Mastercard), enter the amount you want to deposit, and follow the on-screen instructions. Easypaisa and JazzCash deposits are confirmed within seconds. All deposits are processed in PKR.
The minimum deposit on 123av is Rs 500. There is no maximum single deposit limit for most methods, though your payment provider (e.g., Easypaisa or JazzCash) may have their own daily wallet limits. All amounts are in Pakistani Rupees with no currency conversion charges.
123av accepts the following Pakistani mobile wallets and payment methods:
- Easypaisa — fastest for most users, approved in seconds
- JazzCash — just as fast and widely used across Pakistan
- NayaPay — for NayaPay account holders
- SadaPay — for SadaPay users
- IBFT bank transfer — for direct bank-to-bank deposits
- Visa / Mastercard — for debit and credit card holders
Most deposits via Easypaisa and JazzCash reflect instantly. If yours hasn't appeared after 5 minutes, first check your mobile wallet transaction history to confirm the payment was deducted. If it was deducted but hasn't appeared in your 123av balance, contact our 24/7 live chat support and provide the transaction ID from your wallet app. Our team will resolve it promptly.
123av does not charge any deposit fees. All transactions are in PKR so there are no currency conversion charges either. Your payment provider (Easypaisa, JazzCash, or your bank) may apply their own standard fees for some transaction types — check your provider's terms for details. The amount you enter on 123av is the amount credited to your account.
IBFT bank transfers typically take between 30 minutes and a few hours during normal banking hours. Transfers initiated outside of banking hours or on public holidays may take longer to process. If your IBFT deposit hasn't appeared within 4 hours, contact 123av live chat support with your bank reference number for follow-up.
Withdrawals
Log in to your 123av account, go to the Wallet section, and select Withdraw. Choose your preferred withdrawal method — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or Visa/Mastercard — enter the amount, and submit. Make sure your identity verification (KYC) is complete before your first withdrawal, as this is required by our security policy.
Easypaisa and JazzCash withdrawals typically complete within minutes after approval. Bank transfer (IBFT) withdrawals submitted before 5 PM PKT on a working day are processed the same day. Visa/Mastercard withdrawals may take 1–3 business days depending on your card issuer. Withdrawal processing times may be slightly longer during peak hours or public holidays.
The minimum withdrawal amount on 123av is Rs 1,000. There is no general maximum withdrawal limit for standard accounts, though large withdrawals may be subject to additional verification steps. All withdrawals are in PKR and there are no withdrawal fees charged by 123av itself.
Common reasons for a 123av withdrawal being declined include: incomplete KYC (identity verification not done), an active wagering requirement on bonus funds, the withdrawal method not matching the deposit method, or the account being flagged for a security review. Check your account notifications for the specific reason and contact live chat support if you need clarification.
Bonus funds on 123av are subject to wagering requirements before they can be withdrawn. This means you need to place bets totalling a specific multiple of the bonus amount before the bonus converts to withdrawable cash. Your current wagering requirement progress is visible in your account's Bonuses section. Real money winnings from non-bonus bets are withdrawable at any time (subject to KYC completion).
Bonuses & Promotions
New players who register on 123av and make their first qualifying deposit receive a welcome bonus. The bonus is credited automatically after your first deposit and gives you extra PKR to play with across slots, live casino, and sports betting. The exact percentage and maximum amount are displayed on the current promotions page. Standard wagering requirements apply — see the Terms for details.
A wagering requirement (also called a playthrough requirement) means you must place bets totalling a specified multiple of your bonus amount before the bonus can be withdrawn. For example, if you receive a Rs 1,000 bonus with a 20× requirement, you need to wager Rs 20,000 in total across eligible games. Your progress is tracked in real time in the Bonuses section of your 123av account.
Welcome bonuses on 123av are credited automatically after your first qualifying deposit. If you've made your deposit and the bonus hasn't appeared within a few minutes, first check the Bonuses section of your account dashboard. If it's not visible there, contact 123av live chat support with your deposit details and our team will investigate promptly.
Yes. 123av runs regular promotions for existing players including reload bonuses (on subsequent deposits), cashback offers, free spins on newly launched slot games, and special event promotions tied to PSL and major cricket tournaments. Check the Promotions section of your account after login to see all currently active offers.
123av has a referral programme where existing players can invite friends to register. When a referred friend creates an account using your referral code and makes a qualifying deposit, both you and your friend may receive a bonus. Check the current referral terms in the Promotions section of your 123av account for the exact reward structure and eligibility conditions.
Games — Slots, Live Casino, Aviator & Ludo
123av offers a wide library of games for Pakistani players, including:
- Slots — hundreds of titles including classic, video, and progressive jackpot slots
- Jackpot Slots — slots with growing prize pools worth millions of rupees
- Live Casino — real dealers streaming baccarat, roulette, blackjack, and Andar Bahar 24/7
- Aviator — the popular multiplier crash game
- Ludo Games — real-money multiplayer Ludo against Pakistani players
- PSL Betting and Live Cricket Betting
In the Aviator game on 123av, a multiplier starts at 1× and climbs rapidly. You place your bet before the round starts, then cash out at any point before the plane crashes (the multiplier resets). If you cash out before the crash, your bet is multiplied by the value at the point you cashed out. If you don't cash out in time, the bet is lost. You can place up to two simultaneous bets per round and use an auto-cashout feature to set a target multiplier.
RTP (Return to Player) is the percentage of total bets that a slot game pays back to players over time. Most slots on 123av have RTPs between 94% and 97%. This is calculated over millions of spins — it does not mean you will get back 96% of your money in a single session. Individual session results vary significantly. Check the game info section within each slot on 123av to see its specific RTP.
The 123av Live Casino streams real dealers from a physical studio in real time. You watch the dealer on your screen, place bets using your PKR balance through the on-screen interface, and results are determined by actual cards, dice, or roulette wheels — not random number generators. Live casino games include baccarat, roulette, blackjack, Andar Bahar, and more. Tables are available 24/7 and run smoothly on mobile.
123av's Ludo game lets you play the classic board game against real Pakistani players online for real PKR stakes. Log in, go to the Ludo Games section, choose a room with a buy-in that suits your budget, and join a game. The rules follow standard Ludo — last player with pieces remaining wins the pot. It's familiar, competitive, and genuinely fun.
Progressive jackpot slots on 123av have prize pools that grow with every bet placed by every player on that game. A small portion of each spin contributes to the jackpot total. The jackpot is won when a specific combination or bonus round is triggered — at which point the pool resets and starts climbing again from a seed amount. Jackpot values are displayed on the game tiles in real time.
PSL Betting & Cricket
Log in to your 123av account, go to the PSL Betting section, and you'll see all upcoming and live PSL matches with their available markets. Click on a match to see odds for match winner, top batsman, total sixes, over/under runs, and other markets. Click on the odds you want to back, enter your stake in PKR, and confirm your bet. The bet slip shows your potential return before you confirm.
Yes. 123av offers live in-play betting on PSL and international cricket matches. You can place bets while the match is underway with odds that update in real time based on the current match situation. The Live Cricket Score section on 123av lets you follow the score and betting markets on the same screen simultaneously.
123av offers a wide range of cricket betting markets including: match winner, toss winner, top batsman, top bowler, highest opening partnership, total runs in the match, total sixes, fall of first wicket, and various over-by-over markets during live matches. The exact markets available vary by match type (T20, ODI, Test) and whether the match is pre-match or live.
If a PSL or cricket match on 123av is abandoned, cancelled, or officially declared a no-result before the minimum required overs are completed, your match winner bets will typically be voided and your stake returned to your 123av account balance. In-play bets that were placed after the match started may be settled differently depending on how far the match progressed — see the Betting Rules section for full details.
The minimum single bet on 123av cricket markets is Rs 100. Maximum stakes vary by market and match — high-profile PSL finals may have higher limits than regular league matches. Maximum payout limits also apply per bet. Your available bet range is displayed on the bet slip when you select a market. Contact live chat support if you'd like to discuss higher limits for specific events.
Account Security
Yes. 123av uses SSL (Secure Socket Layer) encryption on all pages, meaning your personal information, login credentials, and financial transactions are encrypted in transit. Player funds are kept in segregated accounts separate from operating funds. 123av also operates responsible gaming tools and age verification to maintain a safe platform for Pakistani players.
Log in to your 123av account, go to Account Settings, and look for Security Settings or Two-Factor Authentication. Enable the option to receive an SMS OTP when logging in. With 2FA active, every login attempt requires both your password and a one-time code sent to your registered mobile number — significantly reducing the risk of unauthorised access even if your password is compromised.
Contact 123av live chat support immediately. Our security team can lock your account at once to prevent any further access. Change your password from a secure device. Once the account is secured, our team will investigate the login history and take appropriate action. Going forward, enable 2FA and use a unique password for 123av that you don't use on any other platform.
The only official 123av website is 123av-bangla.com. 123av will never ask for your password via SMS, email, or live chat. If you receive a message asking for your login credentials or claiming your account needs urgent action, do not click any links — navigate directly to 123av-bangla.com in your browser and log in from there. Report suspicious messages to our live chat support team.
To permanently close your 123av account, contact our live chat support team and submit a closure request. Before closure, any remaining balance will be withdrawn to your registered payment method. Note that account closure cannot be reversed. If you're closing your account because of concerns about your gaming habits, we strongly recommend using our self-exclusion tools as a first step — these allow you to pause without permanently losing your account.
Responsible Gaming
Go to Account Settings and find the Responsible Gaming section, or contact 123av live chat support and ask them to apply a self-exclusion. You can choose from 1 month, 3 months, 6 months, 1 year, or permanent self-exclusion. During self-exclusion your account is suspended and you won't receive any marketing messages. It takes effect immediately and there's no need to explain yourself — just ask. See our full Responsible Gaming page for all available tools.
Yes. 123av provides free deposit limits and loss limits that you can set in your Account Settings under Responsible Gaming. You can set daily, weekly, or monthly limits on how much you deposit and how much you can lose. Lowering a limit takes effect immediately. Raising a limit requires a 7-day waiting period — this delay is intentional and is there to give you time to reconsider. These tools are free and always available.
123av is strictly an 18+ platform. Date of birth is collected at registration and age verification (via CNIC or passport) is required before large withdrawals. We encourage all adult players who share devices with minors to log out after each session, use strong passwords, and enable device-level parental controls. If you believe a minor has accessed a 123av account, contact our support team immediately.
Warning signs that gambling may be becoming a problem include: spending more than you planned, chasing losses, gambling with money needed for bills or household expenses, hiding your gaming from family, gambling to cope with stress, or feeling unable to stop. If several of these apply to you, please take a break and use 123av's self-exclusion tools. Visit our Responsible Gaming page for a full self-assessment checklist and all available support tools.
A cooling-off period on 123av is a short-term account suspension that lets you take a break without permanently closing your account. You can choose 24 hours, 7 days, or 30 days. During a cooling-off period, you cannot log in, deposit, or play. To activate one, go to Account Settings → Responsible Gaming, or contact our live chat support team. It takes effect immediately upon request.